Friday, 23 December 2011

Statistics of the Commonwealth Ombudsman

Following is the statistics for the Commonweath Ombudsman.
Instead of reperting to the minister category 4 cases have had a deal done with the respective Government Agency to cover up the Complaint




Explanations of terms used in Appendix 3
Approaches/complaints finalised—approaches/complaints finalised in 2009–10, including some complaints carried over from previous years
Approaches/complaints received—approaches/complaints received in 2009–10
Category 1—resolved without investigation, outcomes include decisions not to investigate and referrals to appropriate agency or authority
Category 2—cannot be resolved at category 1 and require further internal enquiries/research or more information from the complainant, resolved without contacting the agency
Category 3—investigation conducted and agency contacted
Category 4—further investigation conducted, as the complaint/approach was not able to be resolved in category 3
Category 5—further investigation conducted, as the complaint/approach was not able to be resolved in category 4; involves formal reporting processes
Issues—approaches/complaints can contain a number of issues, each requiring a separate decision as to whether to investigate; each issue may result in a separate outcome
Remedies—complaints can contain a number of issues, each requiring separate investigation and possibly resulting in a number of different remedies
Table A1: Approaches and complaints about Australian Government agencies, received and finalised, and remedies 2009–10

AgencyReceivedFinalisedRemedies
TotalNo InvestigationInvestigatedAction expeditedApologyDecision changed or reconsideredDisciplinary actionExplanationFinancial remedyLaw, policy or practice changedOther non-financial remedyRemedy provided by agency without Ombudsman interventionTotal
Category 1Category 2Category 3Category 4Category 5Total
Agriculture, Fisheries and Forestry
Australian Fisheries Management Authority4121--4----------
Australian Pesticides and Veterinary Medicines Authority2-1-1-2----1----1
Australian Quarantine and Inspection Service45208114-43325-14-3-128
Australian Wine and Brandy Corporation1--1--1----1----1
Department of Agriculture, Fisheries and Forestry1937292344114-23251-37
National Rural Advisory Council1----------------
Rural Industries Research and Development Corporation2-2---2----------
Attorney-General's
Administrative Appeals Tribunal296192--27----------
Administrative Review Council2-2---2----------
Attorney-General's Department36161352-362-1-5----8
Australian Commission for Law Enforcement Integrity1---1-11--------1
Australian Crime Commission734---7----------
Australian Customs and Border Protection Service985426159-104311-1823--28
Australian Human Rights Commission1569---15----------
Australian Transaction Reports and Analysis Centre522---4----------
Classification Board1-1---1----------
CrimTrac211---2----------
Insolvency and Trustee Service Australia69292268-6562--12-21124
National Capital Authority1----------------
National Native Title Tribunal1-2---2----------
Office of the Commonwealth Director of Public Prosecutions631-2-6--2-2----4
Broadband, Communications and the Digital Economy
Australia Post2,6267901,25149753-2,59172885024400151121137917
Australian Broadcasting Corporation7151--71---1----2
Australian Communications and Media Authority33111841-3431--8---113
Department of Broadband, Communications and the Digital Economy15564--152---5--1-8
Climate Change and Energy Efficiency
Department of Climate Change and Energy Efficiency1533155221-109813-49--227
Commonwealth Parliamentary Services
Department of Parliamentary Services2-2---2----------
Courts
Family Court of Australia4523174--44----------
Federal Court of Australia6411--6----------
Federal Magistrates Court of Australia161111--13----------
High Court of Australia8141--6----------
Defence
Australian Army11137452010-112416-151-1129
Australian Army Cadets2121--4----1----1
Australian Navy Cadets1-1---1----------
Australian War Memorial1--1--1----------
Defence Force Retirement and Death Benefits Authority7115--711--3----5
Defence Housing Australia31151073-35----3--1-4
Department of Defence1766160388-167826-242---42
Department of Veterans' Affairs16752524420-1686312-207-4-52
Royal Australian Air Force391219111-43--1-72-1-11
Royal Australian Navy431015124-41642-71---20
Education, Employment and Workplace Relations
Australian Curriculum Assessment and Reporting Authority2--1--1----1----1
The Australian National University11652--13--2-1----3
Comcare7223252272791233-133---34
Department of Education, Employment and Workplace Relations47919512814724-4949714-9618575161
Fair Work Australia61211-5----------
Fair Work Ombudsman5318275-151-1--2-1--4
Office of the Workplace Ombudsman41511-8----2----2
Seafarers Safety, Rehabilitation and Compensation Authority1-1---1----------
Workplace Authority413213-1910-1-5--1-17
Environment, Water, Heritage and the Arts
Australian Antarctic Division622---4----------
Department of the Environment, Water, Heritage and the Arts3411391414421-345224--3915778102
Great Barrier Reef Marine Park Authority321---3----------
Murray–Darling Basin Authority1-1---1----------
National Gallery of Australia11----1----------
National Library of Australia1-2---2----------
Screen Australia4-2-1-311--1----3
Families, Housing, Community Services and Indigenous Affairs
Aboriginal Hostels Limited9531--9----1----1
Anindilyakwa Land Council5-1---1----------
Central Land Council1--21-3----2----2
Department of Families, Housing, Community Services and Indigenous Affairs1862437923111851855-11325112161
Indigenous Business Australia716211111-2-2--1-6
Indigenous Land Corporation--1-1-2-----1---1
Northern Land Council12124--7----1--2-3
Registrar of Indigenous Corporations9163--10----3----3
Social Security Appeals Tribunal86343812--842-1-6----9
Tiwi Land Council----1-1----3----3
Finance and Deregulation
Australian Electoral Commission157422-152---2----4
Commissioner for Superannuation (ComSuper)2991553-323-3-5----11
Department of Finance and Deregulation454158223151--3----9
Future Fund Management Agency1-1---1----------
Foreign Affairs and Trade
Australian Agency for International Development (AusAID)4112--4----2----2
Australian Trade Commission522-1-5----------
Department of Foreign Affairs and Trade1317029243-126614-16-12-30
Export Finance and Insurance Corporation----1-1----------
Health and Ageing
Aged Care Standards and Accreditation Agency Ltd (The)--1---1----------
Australian Radiation Protection and Nuclear Safety Agency211---2----------
Australian Sports Commission62211-6----1----1
Australian Sports Anti-Doping Authority8412--7--1----1-2
Department of Health and Ageing12456384413-1511115-37373269
Food Standards Australia New Zealand11----1----------
National Health and Medical Research Council11----1----------
Office of the Aged Care Commissioner5-16--7----------
Professional Services Review2-2---2----------
Human Services
Centrelink5,1993,3088171,00215015,27818099142127231782351611,469
Child Support Agency2,2801,17647849714512,297133997236490651745461,003
Commonwealth Rehabilitation Service18106---16----------
Department of Human Services211-1-31---1----2
Health Services Australia1-1---1----------
Medicare Australia17190453141171462-19324242
Immigration and Citizenship
Department of Immigration and Citizenship1,6005605124567111,600483041-102791913269
Migration Review Tribunal and Refugee Review Tribunal196102--18----1----1
Office of the Migration Agents Registration Authority1611411-1711-----1-3
Infrastructure, Transport, Regional Development and Local Government
Airservices Australia122821-13--1-3-11-6
Australian Maritime Safety Authority1-11--211-------2
Australian Rail Track Corporation1----------------
Civil Aviation Safety Authority202825-1712--5-1--9
Department of Infrastructure, Transport, Regional Development and Local Government43161443-37211-5--1-10
Innovation, Industry, Science and Research
AusIndustry166101--171-------12
Australian Institute of Aboriginal and Torres Strait Islander Studies11----1----------
Australian Research Council3-111-3----1-1--2
Commonwealth Scientific and Industrial Research Organisation2211--4----1----1
Department of Innovation, Industry, Science and Research671939721681-3-261--13
IP Australia1669---15----------
Prime Minister and Cabinet
Australian Public Service Commission61411-71---2----3
Department of the Prime Minister and Cabinet15564--15111-2-1--6
Governor-General and Commander-in-Chief11----1----------
National Archives of Australia851---6----------
Office of the Privacy Commissioner662040101-71--1-6----7
Resources, Energy and Tourism
Department of Resources, Energy and Tourism1---1-1------2--2
Snowy Hydro Limited--1---1----------
Treasury
Australian Bureau of Statistics51311161-49-21-3--118
Australian Competition and Consumer Commission328794-28----5--1-6
Australian Prudential Regulation Authority1665657583-1743-4-31525454
Australian Securities and Investments Commission15849693510-163147-82-4-26
Australian Taxation Office1,810504942114202-1,76231309-834652551280
Department of the Treasury72141-8-1--1--2-4
National Competition Council11----1----------
Productivity Commission11----1----------
Royal Australian Mint11----1----------
Superannuation Complaints Tribunal67133916--681---6----7
Tax Agents Board63--2-5----1----1
Tax Practitioner's Board31----1----------
SubTotal17,4077,7415,3823,4178763517,451640408419722,4115321363182095,145
Australian Federal Police21962682011116212226113128
Private Postal Operators113611-11----11---2
ACT Government Agencies67636716610918-6601164321221170
Approaches about Out-of-jurisdiction agencies/requests for information19,15518,787363---19,150
TOTAL37,46826,9605,9853,5479063637,43466341642572
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