On the 22nd May 2012 Senator Xenophon announced he would back the Greens and call for something similar to ICAC to be set up Federally.
While I applaud Senator Xenophon for his initiative the actual responsibility lies with the Commonwealth Ombudsman.
Clearly the Commonwealth Ombudsman failure to comply with its own Act should be of great concern to the Federal Parliament.
Alison Larkins, Acting Commonwealth Ombudsman failure to act on systemic corrupt conduct shows her willingness to SUCK IT ALL UP HER ENORMOUS
ARSE.........
4.7 Systemic deficiency
Resolving a person’s grievance is not the last step in effective complaint handling.The person’s complaint might point to a systemic administrative problem in the agency—that is, an administrative defect that either has occurred in other cases or could be repeated.This possibility should always be considered when finalising a complaint.
For example, a complaint could expose a need to improve the agency’s recordkeeping or a need for better training or support for agency staff who have given inaccurate or unhelpful advice� Delay in resolving a person’s complaint might suggest a need for greater efficiency in the agency or better liaison between different units of the agency or with other agencies that are jointly responsible for the subject of the complaint� A review of agency procedures and policies can be another beneficial outcome.
Responsibility for seeing that such improvements are made usually lies elsewhere in the agency, rather than with the complaint handling unit� It is therefore important that complaint issues and trends are reported to and analysed by the executive and senior managers in an agency, as discussed in Element5—‘Analysis’�
Fact Sheet 2
Administrative deficiency
December 2009
Section 15 of the Ombudsman Act 1976 (Ombudsman Act) lists the grounds on which the Ombudsman can formally make a report to an agency, and ultimately to the Prime Minister and Parliament. Only a small number of reports are made each year to agencies, and more rarely to the Prime Minister or Parliament.
Most complaints to the Ombudsman can be resolved informally, and without the need to reach a firm view on whether an agency’s conduct was defective. This reflects the emphasis of our work on achieving remedies for complainants, and improving agency complaint-handling processes and public administration generally.
Instances nevertheless arise in which administrative deficiency should be recorded and notified to an agency. This helps draw attention to problems in agency decision making and processes, and feeds into the systemic work of the Ombudsman’s office.
The purpose of a finding of administrative deficiency is not to reprimand the agency concerned. The individual findings are not separately published in the same way that reports under s 15 are usually published. Rather, the individual findings are aggregated as part of the statistics that are published each year in the Ombudsman’s annual report. This provides agencies and the public with a statistical profile of the complaints received each year by the Ombudsman’s office and the office’s view of how those complaints were resolved. They also provide the Ombudsman’s office with a guide to possible systemic issues that warrant further consideration.
The term ‘administrative deficiency’ is not defined—or even specifically referred to—in the Ombudsman Act. It is a phrase used by the Ombudsman’s office when referring to agency action that is assessed as being ‘deficient’ for a reason specified explicitly or implicitly ins 15 of the Act. Other Ombudsman offices use similar reporting terms, such as ‘agency defect’, ‘adverse finding’, ‘complaint sustained’ or ‘maladministration’.
Categories of administrative deficiency
The Ombudsman’s office applies 15 categories of administrative deficiency that fall into two groups: administrative deficiency in an individual case, and administrative deficiency in the agency or system of government.
There is overlap between those categories, and some agency errors can fall into more than one category. An error is recorded only once in the most appropriate category, unless an investigation exposes multiple weaknesses in an agency’s administration.
Not every minor administrative error is recorded as administrative deficiency. The prime focus of the Ombudsman’s office is upon whether an error was inexcusable, caused disadvantage to a member of the public, or reveals a weakness in agency administration that should be addressed.
Administrative deficiency in an individual case
Unreasonable delay
An agency took too long without good cause to make a decision or take an action
Examples: unreasonable delay in processing a person’s application, responding to an enquiry or implementing a decision; failing to comply with FOI statutory time limits in handling a person’s FOI request; failing to meet time frames published in the agency’s service charter in responding to a person’s request.
Inadequate advice, explanation or reasons
A reasonable person could not easily understand the advice, explanation or reasons given by an
agency, either directly to the person or in an agency publication
Examples: giving a person incomplete, incorrect, misleading or confusing oral or written advice; refusing to provide a written explanation for a decision; providing a statement of reasons that contains an error or contradiction or does not deal with a critical issue in the decision.
Procedural deficiency
The procedure adopted by an agency in an individual case was flawed
Examples: not recording oral advice given to a person on an important issue; not answering a person’s request for information or advice; inefficient handling of a person’s application or enquiry; not consulting appropriately with a person before making a decision; failing to keep a person advised of progress on a matter; failing to advise a person of an agency requirement; failing to implement a decision, or to implement a decision correctly; failing to deal adequately with a person’s complaint; inadequate internal review of a disputed decision.
Human or factual error
The integrity of an agency process was impaired by an avoidable error or mistake by an officer
Examples: entering incorrect information on a person’s file; misreading or misunderstanding the facts or data in making a decision; basing a decision on faulty information; inadequate assessment of evidence submitted by a person; losing or misfiling a person’s application or documents; giving the wrong application form to a person; sending personal information to the wrong address.
Legal error
An agency made a probable legal error that could lead to its decision or action being set aside as unlawful by a court on a ground listed in s 5 of the Administrative Decisions (Judicial Review) Act 1977, or on some other basis
Examples: misconstruing or misapplying legislation; making a decision without a proper delegation; not giving a person prior notice of adverse action against them (ie, breaching natural justice); basing a decision on an irrelevant consideration, or failing to consider a relevant matter as required by legislation; breaching the terms of a contract; conflict of interest in a tendering process.
Unprofessional behaviour by an officer
The standards of professional behaviour expected of officials in dealing with the public were not observed
Examples; rudeness, discourtesy or unhelpful or disrespectful behaviour in dealing with a member of the public; failing to honour a promise or commitment given to a person; imprudent disclosure of confidential or private information to an unauthorised recipient.
Breach of duty/misconduct by an officer
Evidence of misconduct or unprofessional behaviour by an officer is serious enough to warrant referral by the Ombudsman to an agency head under s 8(10) of the Ombudsman Act
Examples: dishonesty; harassment; serious conflict of interest; improper use of official information or agency property; other activity in breach of the APS Code of Conduct (see Public Service Act 1999 s 13).
Unreasonable, harsh or discriminatory action or decision
The decision or action of an agency seriously flouted the principles of good administration
Examples: the agency decision or action was irrational, capricious, excessive, inequitable, contrary to reason or good sense, or in breach of the sex, race or disability standards in anti-discrimination legislation; a decision maker disregarded the severe impact that a discretionary decision could have on a person; a person was treated inconsistently and less favourably than others, without explanation or justification; a change in agency rules was applied retrospectively to deny a person a benefit.
Administrative deficiency in the agency or system of government
Legislation: unreasonable or harsh impact or unintended consequence
A complaint has highlighted a legislative anomaly that the Ombudsman should draw to the government’s attention
Examples: complex legislation has an unexpected or unexplained operation that disadvantages a person or class of persons; legislation has a disadvantageous impact on one class of persons as against another, without apparent justification; legislation imposes a condition or requirement for accessing a benefit or concession that is harsh or
Administrative deficiency
Fact Sheet 2 — page 2
difficult to meet; an apparent error or oversight in legislation disadvantages a person or class of people.
Government or agency policy: unreasonable or harsh impact
A complaint has highlighted a defect in government or agency policy or an executive scheme
Examples: a grant scheme administered by an agency is poorly drafted and unreasonably disadvantages some people; the rules of entitlement in an executive scheme, or the administrative requirements for lodging an application, are discriminatory, unfair, unnecessarily onerous or difficult to meet; an arbitrary cut-off date is imposed for lodging applications; the agency rules on selecting people for audits can operate unreasonably.
Flawed agency processes or systems
A complaint has highlighted an inherent or systemic weakness in agency processes or systems
Examples: there is a programming error in the agency’s automated system; the agency website is dysfunctional; a public access counter is not open during business hours; the agency contact number is incorrect or not answered; misleading or inconsistent guidance is given in agency publications or on the agency website; agency template letters are incorrect; there is no agency system for complaint handling.
Resource deficiency in agency
A complaint has highlighted a resource deficiency in an agency that impairs the agency’s ability to discharge its statutory functions or meet its policy commitments to the public
Examples: an agency cannot process applications, respond to enquiries or finalise internal reviews within a reasonable timeframe; there is an unacceptable backlog in the agency in investigating and resolving complaints to the agency.
Inadequate knowledge/training of agency staff
An administrative deficiency in a particular case occurred more through a systemic weakness in staff skills than through the lack of competence of the individual decision maker or contact officer
Examples: staff are not properly trained to understand or apply legislation administered by the agency; repeated data entry or retrieval errors by staff indicate skill weaknesses; the manuals or guidelines provided to staff are inadequate or poorly drafted.
Australian Government programs: deficiency arising from their interaction
The programs administered either within an agency or by two or more Australian Government agencies are not as integrated or coordinated as they could be
Examples: unreasonable delay occurs in making decisions that require input from multiple agencies; the complaint handling procedures of multiple agencies that jointly administer a program are poorly integrated; blockages occur between agencies in exchanging information that is required for decisions to be made; different information is required by two or more agencies to substantiate a similar issue; an agency provides incorrect advice about the rules or requirements of another agency.
Commonwealth/State responsibilities: cross-jurisdictional difficulties
The programs administered by Australian Government and State agencies are not as integrated or coordinated as they could be, and an Australian Government agency is partly at fault
Examples; an Australian Government agency relied uncritically on a questionable medical or other assessment by a State officer; an Australian Government agency delegated responsibility for undertaking an activity to a State agency, without adequate care and oversight; there was inadequate preparation for undertaking a joint Commonwealth-State regulatory task; Australian Government and State agencies have not concluded a memorandum of understanding for discharging a joint function.
Recording administrative deficiency
The practice followed in the Commonwealth Ombudsman’s office is that a finding of administrative deficiency can only be recorded after investigation and with the approval of a Senior Assistant Ombudsman, Deputy Ombudsman or the Ombudsman.
The intention to record administrative deficiency is always notified to an agency, sometimes by letter, but also by email when there is a less formal style of investigation. An explanation is given
Appendix 3—Statistics
Explanations of terms used in Appendix 3
Approaches/complaints finalised—approaches/complaints finalised in 2010–11, including some complaints carried over from previous yearsApproaches/complaints received—approaches/complaints received in 2010–11
Category 1—resolved without investigation, outcomes include decisions not to investigate and referrals to appropriate agency or authority
Category 2—cannot be resolved at category 1 and require further internal enquiries/research or more information from the complainant, resolved without contacting the agency
Category 3—investigation conducted and agency contacted
Category 4—further investigation conducted, as the complaint/approach was not able to be resolved in category 3
Category 5—further investigation conducted, as the complaint/approach was not able to be resolved in category 4; involves formal reporting processes
Issues—approaches/complaints can contain a number of issues, each requiring a separate decision as to whether to investigate; each issue may result in a separate outcome
Remedies—complaints can contain a number of issues, each requiring separate investigation and possibly resulting in a number of different remedies
Table A1: Approaches and complaints about Australian Government agencies, received and finalised, and remedies 2010–11
| Portfolio/Agency | Received | Finalised | Finalised | ||||||||||||||
| Total Received Approaches | No Investigation | Investigated | Total Finalised Approaches | Remedies | |||||||||||||
| Category 1 | Category 2 | Category 3 | Category 4 | Category 5 | Action expedited | Apology | Decision changed or reconsidered | Disciplinary action | Explanation | Financial remedy | Law, policy or practice changed | Other non-financial remedy | Remedy provided by agency without Ombudsman intervention | Total Remedies Finalised | |||
| ACT Government | 742 | 369 | 239 | 127 | 37 | 2 | 774 | 18 | 15 | 27 | 2 | 125 | 9 | 6 | 9 | 9 | 220 |
| ACT Arts Bureau | 1 | 1 | 1 | ||||||||||||||
| ACT Corrective Services | 169 | 81 | 49 | 30 | 12 | 172 | 5 | 3 | 10 | 2 | 1 | 2 | 23 | ||||
| ACT Department of Justice and Community Safety | 5 | 2 | 3 | 5 | |||||||||||||
| ACT Dept of Business, Arts, Sport & Tourism | 1 | 1 | 1 | ||||||||||||||
| ACT Emergency Services Agency | 4 | 2 | 2 | 1 | 5 | 1 | 1 | ||||||||||
| ACT Gambling and Racing Commission | 2 | 1 | 1 | 2 | 1 | 1 | |||||||||||
| ACT Health | 18 | 12 | 4 | 16 | |||||||||||||
| ACT Land Development Agency | 1 | 1 | 1 | ||||||||||||||
| ACT Legislative Assembly | 1 | 1 | 1 | ||||||||||||||
| ACT Magistrates Court and Tribunals | 5 | 4 | 1 | 5 | |||||||||||||
| ACT Office of Regulatory Services | 19 | 8 | 7 | 4 | 19 | 1 | 3 | 2 | 1 | 1 | 1 | 9 | |||||
| ACT Planning and Land Authority | 35 | 13 | 18 | 4 | 1 | 36 | 1 | 1 | 1 | 1 | 2 | 6 | |||||
| ACT Policing | 142 | 93 | 39 | 12 | 3 | 1 | 148 | 4 | 1 | 74 | 1 | 1 | 81 | ||||
| ActewAGL | 12 | 6 | 6 | 2 | 14 | 1 | 1 | 2 | |||||||||
| ACTION | 8 | 4 | 1 | 2 | 7 | 1 | 1 | 2 | |||||||||
| Canberra Institute of Technology | 9 | 1 | 6 | 4 | 1 | 12 | 1 | 1 | |||||||||
| Chief Minister’s Department | 3 | 1 | 1 | 2 | 1 | 1 | |||||||||||
| Civil and Administrative Tribunal | 8 | 4 | 1 | 2 | 7 | ||||||||||||
| Department of Disability Housing and Community Services | 14 | 7 | 2 | 3 | 12 | 2 | 1 | 3 | |||||||||
| Department of Education and Training | 12 | 4 | 8 | 2 | 1 | 15 | 1 | 1 | 2 | ||||||||
| Department of Land and Property Services | 1 | 1 | 1 | ||||||||||||||
| Department of the Territory and Municipal Services | 36 | 16 | 13 | 13 | 4 | 46 | 2 | 2 | 3 | 1 | 3 | 3 | 1 | 3 | 18 | ||
| Department of Treasury | 15 | 7 | 6 | 2 | 1 | 16 | 3 | 2 | 5 | ||||||||
| Director of Public Prosecutions | 1 | 1 | 1 | ||||||||||||||
| Environment ACT | 4 | 3 | 1 | 4 | |||||||||||||
| Housing ACT | 146 | 66 | 45 | 33 | 11 | 1 | 156 | 7 | 8 | 8 | 23 | 2 | 1 | 3 | 4 | 56 | |
| Human Rights Commission | 4 | 3 | 1 | 4 | |||||||||||||
| Legal Aid Commission of the ACT | 7 | 3 | 4 | 7 | 1 | 1 | |||||||||||
| Office for Children, Youth and Family Support | 16 | 9 | 7 | 16 | |||||||||||||
| Office of the Public Advocate of the ACT | 2 | 1 | 1 | 1 | 3 | ||||||||||||
| Public Trustee for the ACT | 11 | 5 | 1 | 4 | 10 | 2 | 2 | ||||||||||
| Roads ACT | 22 | 10 | 9 | 2 | 21 | 1 | 1 | 1 | 1 | 1 | 5 | ||||||
| Supreme Court of the ACT | 2 | 2 | 1 | 3 | |||||||||||||
| University of Canberra | 6 | 1 | 3 | 1 | 5 | 1 | 1 | ||||||||||
| Agriculture, Fisheries and Forestry | 69 | 30 | 18 | 15 | 6 | 69 | 1 | 3 | 2 | 18 | 1 | 3 | 1 | 29 | |||
| Australian Fisheries Management Authority | 4 | 2 | 1 | 3 | |||||||||||||
| Australian Pesticides and Veterinary Medicines Authority | 5 | 3 | 1 | 4 | 1 | 1 | |||||||||||
| Australian Quarantine and Inspection Service | 41 | 19 | 9 | 11 | 3 | 42 | 1 | 3 | 2 | 11 | 1 | 2 | 20 | ||||
| Department of Agriculture, Fisheries and Forestry | 17 | 6 | 7 | 3 | 1 | 17 | 3 | 1 | 1 | 5 | |||||||
| Grape and Wine Research and Development Corporation | 2 | 1 | 1 | 2 | 2 | 2 | |||||||||||
| National Rural Advisory Council | 1 | 1 | 1 | 1 | |||||||||||||
| Attorney-General’s | 453 | 188 | 169 | 125 | 25 | 1 | 508 | 4 | 2 | 5 | 32 | 1 | 6 | 3 | 1 | 54 | |
| Administrative Appeals Tribunal | 18 | 8 | 10 | 1 | 19 | ||||||||||||
| Attorney-General’s Department | 30 | 12 | 15 | 3 | 1 | 31 | 1 | 1 | 2 | 1 | 5 | ||||||
| Australian Commission for Law Enforcement Integrity | 3 | 1 | 3 | 4 | 1 | 1 | |||||||||||
| Australian Crime Commission | 3 | 2 | 1 | 3 | |||||||||||||
| Australian Customs and Border Protection Service | 107 | 56 | 37 | 13 | 5 | 1 | 112 | 1 | 1 | 1 | 12 | 1 | 3 | 1 | 20 | ||
| Australian Federal Police | 207 | 78 | 79 | 90 | 11 | 258 | |||||||||||
| Australian Human Rights Commission | 5 | 1 | 4 | 5 | |||||||||||||
| Australian Transaction Reports and Analysis Centre | 3 | 2 | 1 | 3 | |||||||||||||
| Insolvency and Trustee Service Australia | 70 | 27 | 17 | 15 | 8 | 67 | 2 | 1 | 3 | 17 | 2 | 3 | 28 | ||||
| Office of the Commonwealth Director of Public Prosecutions | 7 | 2 | 4 | 6 | |||||||||||||
| Broadband, Communications and the Digital Economy | 3,212 | 1,171 | 1,438 | 499 | 22 | 3,130 | 102 | 175 | 56 | 71 | 787 | 145 | 9 | 101 | 44 | 1,490 | |
| Australia Post | 3,123 | 1,130 | 1,402 | 486 | 21 | 3,039 | 101 | 175 | 55 | 71 | 777 | 145 | 9 | 99 | 44 | 1,476 | |
| Australian Broadcasting Corporation | 16 | 8 | 7 | 1 | 16 | 2 | 2 | ||||||||||
| Australian Communications and Media Authority | 33 | 10 | 21 | 4 | 35 | 3 | 3 | ||||||||||
| Department of Broadband, Communications and the Digital Economy | 40 | 23 | 8 | 9 | 40 | 1 | 1 | 5 | 2 | 9 | |||||||
| Climate Change and Energy Efficiency | 308 | 112 | 109 | 101 | 27 | 349 | 9 | 5 | 13 | 54 | 38 | 7 | 4 | 7 | 137 | ||
| Department of Climate Change and Energy Efficiency | 305 | 112 | 108 | 100 | 27 | 347 | 9 | 5 | 13 | 52 | 38 | 7 | 4 | 7 | 135 | ||
| Office of the Renewable Energy Regulator | 3 | 1 | 1 | 2 | 2 | 2 | |||||||||||
| Commonwealth Parliamentary Services | 2 | 1 | 1 | 2 | |||||||||||||
| Department of Parliamentary Services | 1 | 1 | 1 | ||||||||||||||
| Joint House Department | 1 | 1 | 1 | ||||||||||||||
| Courts | 85 | 42 | 43 | 5 | 2 | 92 | 2 | 1 | 3 | ||||||||
| Fair Work Australia | 25 | 10 | 14 | 1 | 1 | 26 | 1 | 1 | 2 | ||||||||
| Family Court of Australia | 32 | 18 | 15 | 2 | 35 | ||||||||||||
| Federal Court of Australia | 8 | 2 | 3 | 2 | 7 | 1 | 1 | ||||||||||
| Federal Magistrates Court of Australia | 19 | 11 | 9 | 1 | 21 | ||||||||||||
| High Court of Australia | 1 | 1 | 2 | 3 | |||||||||||||
| Defence | 632 | 217 | 239 | 97 | 54 | 2 | 609 | 9 | 11 | 12 | 77 | 7 | 1 | 5 | 6 | 128 | |
| Australian Army | 103 | 46 | 28 | 17 | 12 | 103 | 3 | 2 | 3 | 16 | 1 | 3 | 28 | ||||
| Australian Army Cadets | 3 | 2 | 1 | 3 | |||||||||||||
| Australian Navy Cadets | 1 | ||||||||||||||||
| Australian War Memorial | 1 | 1 | 1 | ||||||||||||||
| Defence Force Retirement and Death Benefits Authority | 5 | 4 | 1 | 1 | 6 | 1 | 1 | ||||||||||
| Defence Housing Australia | 32 | 16 | 7 | 4 | 2 | 29 | 1 | 6 | 2 | 1 | 10 | ||||||
| Department of Defence | 229 | 75 | 95 | 34 | 23 | 2 | 229 | 4 | 3 | 4 | 28 | 3 | 1 | 1 | 1 | 45 | |
| Department of Veterans’ Affairs | 172 | 57 | 68 | 26 | 8 | 159 | 1 | 3 | 5 | 17 | 1 | 1 | 28 | ||||
| Royal Australian Air Force | 29 | 6 | 18 | 3 | 2 | 29 | 3 | 1 | 4 | ||||||||
| Royal Australian Navy | 50 | 14 | 15 | 10 | 6 | 45 | 1 | 2 | 6 | 2 | 11 | ||||||
| Toll Transitions | 5 | 1 | 2 | 3 | 1 | 1 | |||||||||||
| Veterans’ Review Board | 2 | 2 | 2 | ||||||||||||||
| Education, Employment and Workplace Relations | 642 | 251 | 246 | 126 | 41 | 664 | 27 | 5 | 16 | 119 | 15 | 1 | 8 | 2 | 193 | ||
| Australian Curriculum Assessment and Reporting Authority | 1 | 1 | 2 | 2 | |||||||||||||
| Australian Institute for Teaching and School Leadership | 1 | 1 | 1 | 1 | 1 | ||||||||||||
| Australian National University | 17 | 5 | 6 | 3 | 14 | 1 | 3 | 4 | |||||||||
| Comcare | 64 | 22 | 30 | 10 | 6 | 68 | 5 | 1 | 1 | 9 | 1 | 17 | |||||
| Department of Education, Employment and Workplace Relations | 481 | 203 | 171 | 100 | 29 | 503 | 20 | 4 | 11 | 92 | 14 | 1 | 8 | 1 | 151 | ||
| Fair Work Ombudsman | 79 | 21 | 39 | 12 | 5 | 77 | 2 | 3 | 12 | 1 | 18 | ||||||
| Families, Housing, Community Services and Indigenous Affairs | 288 | 69 | 126 | 130 | 51 | 1 | 377 | 20 | 1 | 5 | 136 | 1 | 5 | 47 | 3 | 218 | |
| Aboriginal Hostels Limited | 9 | 1 | 6 | 2 | 9 | 2 | 1 | 3 | |||||||||
| Anindilyakwa Land Council | 2 | 2 | 4 | ||||||||||||||
| Central Land Council | 3 | 2 | 1 | 3 | |||||||||||||
| Department of Families, Housing, Community Services and Indigenous Affairs | 131 | 23 | 38 | 113 | 41 | 1 | 216 | 18 | 4 | 120 | 1 | 5 | 45 | 2 | 195 | ||
| Indigenous Business Australia | 4 | 2 | 2 | 1 | 5 | 2 | 1 | 3 | |||||||||
| Indigenous Land Corporation | 3 | 2 | 2 | ||||||||||||||
| Northern Land Council | 24 | 2 | 9 | 4 | 5 | 20 | 1 | 8 | 1 | 10 | |||||||
| Outback Stores | 3 | 1 | 1 | ||||||||||||||
| Registrar of Indigenous Corporations | 12 | 3 | 7 | 1 | 11 | 1 | 1 | ||||||||||
| Social Security Appeals Tribunal | 97 | 37 | 56 | 8 | 3 | 104 | 1 | 1 | 1 | 3 | 6 | ||||||
| Torres Strait Regional Authority | 2 | 1 | 1 | 2 | |||||||||||||
| Finance and Deregulation | 95 | 35 | 32 | 16 | 14 | 97 | 3 | 2 | 20 | 1 | 26 | ||||||
| Australian Electoral Commission | 30 | 13 | 10 | 5 | 1 | 29 | 2 | 3 | 5 | ||||||||
| Commissioner for Superannuation (ComSuper) | 16 | 10 | 3 | 1 | 14 | ||||||||||||
| Department of Finance and Deregulation | 49 | 12 | 19 | 10 | 13 | 54 | 1 | 2 | 17 | 1 | 21 | ||||||
| Foreign Affairs and Trade | 149 | 75 | 61 | 13 | 6 | 155 | 5 | 16 | 2 | 2 | 25 | ||||||
| Australian Agency for International Development (AusAID) | 11 | 9 | 4 | 13 | |||||||||||||
| Australian Centre for International Agricultural Research | 1 | 1 | 1 | 1 | 1 | 2 | |||||||||||
| Australian Trade Commission | 4 | 2 | 3 | 5 | |||||||||||||
| Department of Foreign Affairs and Trade | 133 | 64 | 54 | 13 | 5 | 136 | 5 | 15 | 2 | 1 | 23 | ||||||
| Health and Ageing | 148 | 68 | 43 | 23 | 6 | 140 | 1 | 1 | 3 | 11 | 1 | 1 | 5 | 2 | 25 | ||
| Australian Institute of Health and Welfare | 1 | 1 | 1 | ||||||||||||||
| Australian Institute of Sport | 1 | 1 | 1 | ||||||||||||||
| Australian Radiation Protection and Nuclear Safety Agency | 1 | 1 | 1 | 1 | 1 | ||||||||||||
| Australian Sports Drug Agency | 1 | 1 | 1 | 1 | 1 | ||||||||||||
| Department of Health and Ageing | 120 | 59 | 35 | 14 | 5 | 113 | 1 | 1 | 1 | 8 | 1 | 1 | 3 | 16 | |||
| Food Standards Australia New Zealand | 1 | 1 | 1 | ||||||||||||||
| National Health and Medical Research Council | 3 | 1 | 1 | 2 | |||||||||||||
| Office of Hearing Services | 1 | 1 | 1 | ||||||||||||||
| Office of the Aged Care Commissioner | 19 | 7 | 4 | 7 | 1 | 19 | 2 | 3 | 2 | 7 | |||||||
| Human Services | 7,270 | 3,758 | 1,748 | 1,449 | 282 | 4 | 7,241 | 226 | 155 | 208 | 11 | 1,086 | 211 | 19 | 81 | 95 | 2,092 |
| Australian Hearing | 1 | 1 | 1 | ||||||||||||||
| Centrelink | 4,954 | 2,723 | 1,089 | 967 | 129 | 2 | 4,910 | 137 | 75 | 129 | 5 | 663 | 173 | 7 | 58 | 61 | 1,308 |
| Child Support Agency | 2,121 | 937 | 586 | 463 | 139 | 2 | 2,127 | 86 | 79 | 79 | 6 | 398 | 36 | 10 | 22 | 34 | 750 |
| Commonwealth Rehabilitation Service | 9 | 3 | 6 | 2 | 11 | 1 | 1 | ||||||||||
| Department of Human Services | 6 | 3 | 3 | 6 | |||||||||||||
| Medicare Australia | 177 | 91 | 63 | 17 | 13 | 184 | 3 | 1 | 23 | 2 | 2 | 1 | 32 | ||||
| Professional Services Review | 2 | 1 | 1 | 2 | 1 | 1 | |||||||||||
| Immigration and Citizenship | 2,178 | 1,040 | 807 | 290 | 49 | 2 | 2,188 | 33 | 14 | 17 | 132 | 6 | 9 | 15 | 16 | 242 | |
| Department of Immigration and Citizenship | 2,137 | 1,028 | 786 | 286 | 48 | 2 | 2,150 | 33 | 13 | 17 | 127 | 6 | 9 | 15 | 16 | 236 | |
| Migration Review Tribunal and Refugee Review Tribunal | 26 | 8 | 14 | 2 | 24 | 1 | 1 | ||||||||||
| Office of the Migration Agents Registration Authority | 15 | 4 | 7 | 2 | 1 | 14 | 1 | 4 | 5 | ||||||||
| Infrastructure, Transport, Regional Development and Local Government | 71 | 23 | 33 | 13 | 9 | 78 | 3 | 6 | 2 | 18 | 2 | 2 | 1 | 1 | 35 | ||
| Airservices Australia | 8 | 3 | 4 | 4 | 11 | 1 | 2 | 1 | 4 | ||||||||
| Australian Maritime Safety Authority | 1 | 1 | 1 | ||||||||||||||
| Australian Rail Track Corporation | 1 | 1 | 1 | 2 | 1 | 1 | |||||||||||
| Australian Transport Safety Bureau | 3 | 1 | 2 | 3 | |||||||||||||
| Civil Aviation Safety Authority | 27 | 7 | 12 | 5 | 1 | 25 | 1 | 8 | 1 | 10 | |||||||
| Department of Infrastructure and Transport | 31 | 11 | 14 | 7 | 4 | 36 | 2 | 6 | 1 | 7 | 2 | 2 | 20 | ||||
| Innovation, Industry, Science and Research | 90 | 27 | 55 | 6 | 2 | 90 | 1 | 1 | 7 | 4 | 13 | ||||||
| AusIndustry | 26 | 8 | 15 | 3 | 26 | 2 | 2 | ||||||||||
| Australian Nuclear Science and Technology Organisation | 3 | 3 | 3 | ||||||||||||||
| Australian Research Council | 1 | 1 | 1 | 2 | 1 | 1 | 1 | 3 | 6 | ||||||||
| Commonwealth Scientific and Industrial Research Organisation | 12 | 3 | 8 | 11 | |||||||||||||
| Department of Innovation, Industry, Science and Research | 36 | 9 | 24 | 3 | 36 | 3 | 1 | 4 | |||||||||
| IP Australia | 12 | 6 | 5 | 1 | 12 | 1 | 1 | ||||||||||
| Out of Jurisdiction | 19,098 | 18,325 | 698 | 22 | 9 | 19,054 | |||||||||||
| Commonwealth Ombudsman | 579 | 324 | 223 | 547 | |||||||||||||
| Ombudsman FOI Requests | 114 | 3 | 79 | 22 | 9 | 113 | |||||||||||
| Out of Jurisdiction | 18,405 | 17,998 | 396 | 18,394 | |||||||||||||
| Overseas Student Ombudsman | 95 | 4 | 22 | 10 | 36 | 5 | 3 | 5 | 2 | 1 | 16 | ||||||
| Prime Minister and Cabinet | 142 | 53 | 62 | 20 | 1 | 136 | 1 | 12 | 13 | ||||||||
| Australia Council for the Arts | 3 | 1 | 1 | ||||||||||||||
| Australian Public Service Commission | 16 | 14 | 2 | 16 | |||||||||||||
| Australian Sports Commission | 5 | 3 | 2 | 1 | 6 | ||||||||||||
| Department of Regional Australia, Regional Development and Local Government | 5 | 2 | 2 | ||||||||||||||
| Department of the Prime Minister and Cabinet | 8 | 2 | 2 | 3 | 7 | 2 | 2 | ||||||||||
| Governor-General and Commander-in-Chief | 4 | 1 | 2 | 1 | 4 | 1 | 1 | ||||||||||
| National Archives of Australia | 4 | 2 | 1 | 1 | 4 | ||||||||||||
| National Capital Authority | 1 | 1 | 1 | 1 | |||||||||||||
| National Film and Sound Archives | 1 | 1 | 1 | 2 | 2 | ||||||||||||
| National Library of Australia | 2 | 1 | 1 | 2 | 1 | 1 | |||||||||||
| Office of the Australian Information Commissioner | 51 | 17 | 22 | 3 | 42 | 1 | 1 | ||||||||||
| Office of the Privacy Commissioner | 37 | 11 | 26 | 6 | 43 | 1 | 1 | 2 | |||||||||
| Screen Australia | 6 | 2 | 2 | 2 | 1 | 7 | 3 | 3 | |||||||||
| Private Postal Operators | 20 | 2 | 11 | 5 | 1 | 19 | 1 | 4 | 1 | 1 | 7 | ||||||
| Resources, Energy and Tourism | 6 | 4 | 1 | 5 | |||||||||||||
| Department of Resources, Energy and Tourism | 6 | 4 | 1 | 5 | |||||||||||||
| Sustainability, Environment, Water, Population and Communities | 32 | 16 | 8 | 8 | 3 | 1 | 36 | 12 | 2 | 2 | 1 | 17 | |||||
| Australian Antarctic Division | 1 | 1 | 2 | 3 | 3 | 1 | 4 | ||||||||||
| Bureau of Meteorology | 3 | 3 | 3 | ||||||||||||||
| Department of Sustainability, Environment, Water, Population and Communities | 25 | 13 | 7 | 6 | 1 | 1 | 28 | 8 | 2 | 1 | 1 | 12 | |||||
| Great Barrier Reef Marine Park Authority | 3 | 2 | 2 | 1 | 1 | ||||||||||||
| Treasury | 3,092 | 1,191 | 1,209 | 437 | 266 | 5 | 3,108 | 93 | 81 | 37 | 336 | 230 | 8 | 84 | 38 | 907 | |
| Australian Bureau of Statistics | 44 | 26 | 13 | 4 | 43 | 1 | 3 | 1 | 5 | ||||||||
| Australian Competition and Consumer Commission | 47 | 26 | 14 | 7 | 4 | 51 | 1 | 10 | 11 | ||||||||
| Australian Prudential Regulation Authority | 162 | 72 | 46 | 32 | 6 | 156 | 6 | 1 | 27 | 3 | 37 | ||||||
| Australian Securities and Investments Commission | 169 | 49 | 83 | 31 | 11 | 174 | 1 | 4 | 10 | 25 | 9 | 1 | 50 | ||||
| Australian Taxation Office | 2,589 | 996 | 1,020 | 342 | 241 | 5 | 2,604 | 83 | 71 | 24 | 264 | 220 | 8 | 80 | 37 | 787 | |
| Australian Valuation Office | 1 | 1 | 1 | ||||||||||||||
| Department of the Treasury | 5 | 2 | 2 | 1 | 5 | 1 | 1 | ||||||||||
| Productivity Commission | 2 | 1 | 1 | ||||||||||||||
| Reserve Bank of Australia | 1 | 1 | 1 | ||||||||||||||
| Superannuation Complaints Tribunal | 39 | 7 | 19 | 15 | 41 | 1 | 6 | 7 | |||||||||
| Tax Agents Board | 1 | 1 | |||||||||||||||
| Tax Practitioner’s Board | 33 | 12 | 11 | 5 | 2 | 30 | 3 | 2 | 3 | 1 | 9 | ||||||
| Grand Total | 38,919 | 27,071 | 7,418 | 3,537 | 913 | 18 | 38,957 | 558 | 475 | 411 | 84 | ||||||
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