Thursday 28 February 2013

Inspector General's Practice Statement 8. Involuntary cancellation of a trustee

INSPECTOR-GENERAL PRACTICE STATEMENT 8
INVOLUNTARY CANCELLATION OF TRUSTEE REGISTRATION Released January 2009
Updated 1 February 2013
If you have any comments, suggestions or queries on a matter referred to in this Practice Statement, please contact us on 1300 364 785 or at regulation@itsa.gov.au or by mail addressed to:
Practice Manager – Regulation
Insolvency and Trustee Service Australia
PO Box 10443
Adelaide Street
BRISBANE QLD 4000
Inspector-General Practice Statement 8 – Involuntary cancellation of trustee registration 2 CONTENTS 1. INTRODUCTION 3
2. OVERVIEW OF BANKRUPTCY TRUSTEES’ DUTIES 3
3. DISCIPLINARY SANCTIONS 3
Classification of non-compliance 4
4. DISCIPLINARY AND COMMITTEE PROCESS 5
Legislative basis 5
Committee process 6
The interview process and natural justice 6
5. THE DECISION 7
6. RIGHT OF REVIEW 8
Inspector-General Practice Statement 8 – Involuntary cancellation of trustee registration 3 1. INTRODUCTION 1.1. In the past, courts decided on whether to cancel a trustee’s registration. On 16 December 1996 this became an administrative decision made by a committee convened by the Inspector-General in Bankruptcy.
1.2. This document outlines the process involved when the Inspector-General considers taking steps that may lead to cancellation of the registration of a registered trustee under the
Bankruptcy Act 1966 ("the Act"). This document also outlines the independent committee processes and the basis of the Inspector-General’s decision making. 2. OVERVIEW OF BANKRUPTCY TRUSTEES’ DUTIES 2.1. Registered trustees are required to maintain the utmost professionalism, independence, impartiality, honesty and ethics in their dealings. They are considered officers of the court and, in exercising powers and discretions and making decisions, no lesser standard is to be expected of them than of a court or judge. They play a central role in the administration of estates and are under a general duty to exercise the powers in such a fashion that the objects of the Act, including those of equality between creditors and fairness to bankrupts and debtors, are served.
2.2. Registered trustees also have statutory duties set out in the Act. They have a fundamental duty when administering an estate to carry out certain investigations and undertake certain tasks and functions as set out in section 19 of the Act. Trustees are also required to maintain proper accounts and records, have proper money handling processes and assist the Inspector-General in her investigations when required.
2.3. Registered trustees are also required to comply with the legislative standards set out in Schedule 4A of the Bankruptcy Regulations 1996.
3. DISCIPLINARY SANCTIONS 3.1. As described in the Schedule 4A performance standards for trustees, there is an expectation that trustees who, without reasonable explanation, regularly fail to comply with the Act and Regulations, who diverge from acceptable standards of practice or whose behaviour or conduct brings the integrity of the insolvency system into disrepute will be subject to disciplinary action.
3.2. Disciplinary action may be taken where a breach of the Act or a performance standard is identified. In deciding what action is appropriate, ITSA Regulation takes into account:
a. the nature of the breach
b. the seriousness of the effect of a failure to comply, including the impact on a particular estate or individual
c. a trustee's performance history and whether the trustee has previously failed to comply when able to.
Inspector-General Practice Statement 8 – Involuntary cancellation of trustee registration 4 3.3. There is a range of sanctions or actions which Bankruptcy Regulation can take when it considers breaches of duty or non-compliance have occurred. Involuntary cancellation of registration is generally a sanction of last resort. Sanctions that Bankruptcy Regulation may consider prior to initiating action to de-register a trustee include:
a. education – making trustees aware of problem areas and the correct practice or law individually and collectively
b. individual counselling – by far the most effective means to achieve timely remedial action
c. changing in the risk classification of a trustee. This will lead to a larger sample of files being selected for future annual inspections and a more detailed inspection being undertaken, particularly in areas of prior non-compliance
d. formal investigation and reporting under section 12 of the Act. Such reports may be supplied to creditors, police and other regulator or disciplinary bodies such as ICAA, CPA or Law Councils and Societies
e. audit of a trustees accounts under section 175 of the Act
f. imposition of penalties for realisations and interest charge breaches
g. issue of "show cause" letters requiring a trustee to explain both their actions and why they should continue to be registered
h. referral to other investigation units or law enforcement bodies.
Classification of non-compliance 3.3. ITSA Regulation utilises a classification system to describe areas of non-compliance and assist it to decide on the appropriate action to take subject to the seriousness and impact. Category A Fundamental breaches and lack of controls that are likely to bring into question the integrity of the system. This includes cases where there are repeat non-compliance occurrences of Category B type previously identified and reported on.
These matters will give rise to either legal action, referral to fraud investigators or section 155H action concerning deregistration.
Category B Serious and systemic issues that will have a material impact on the administration and require timely action.
In these cases the trustee will be counselled and timely remedial action is expected to be taken. Failure to take timely remedial action will give rise to reclassification to a Category A and appropriate action.
Category C One-off practice or procedural non-compliance is not systemic and doesn’t have a significant impact on the administration, dividends or creditors, debtors’ rights or system integrity but should be brought to the attention of the trustee.
Further identification of errors of this nature through complaints or later inspections would see the escalation of the error to a Category B and counselling of the trustee.
Inspector-General Practice Statement 8 – Involuntary cancellation of trustee registration 5 3.4. This provides a structured process that will see the escalation of a matter if it is not resolved by the trustee. Most matters are resolved quickly and amicably upon intervention by ITSA Regulation.
3.5. Hence breaches or non-compliance with the Act or a performance standard may give rise to a simple query by ITSA Regulation on the reasons why there has been a deviation and where repetitive breaches occur or, in the case of a serious breach, result in action to cancel a trustee’s registration.
4. DISCIPLINARY AND COMMITTEE PROCESS 4.1. Usually a trustee will be well informed of issues of concern raised by ITSA Regulation, as delegate for the Inspector-General in Bankruptcy, during investigations or inspections and will have been provided the opportunity to state their position. Legislative basis 4.2. Section 155H provides that the Inspector-General may ask a registered trustee to give the Inspector-General a written explanation why the trustee should continue to be registered, if the Inspector-General believes that: "(a) the trustee no longer has a qualification or ability that is prescribed by the regulations made for the purposes of paragraph 155A(2)(a); or
(aa) the trustee no longer has the ability (including knowledge) to perform satisfactorily the duties of a registered trustee; or
(b) the trustee has been convicted of an offence involving fraud or dishonesty since registration as a trustee; or
(c) the trustee is not insured against liabilities that the trustee may incur, or has incurred, working as a registered trustee; or
(d) the trustee is no longer practising as a registered trustee; or
(e) the trustee has contravened any conditions imposed by the committee on the trustee’s practice; or
(f) the trustee has failed to exercise powers of a registered trustee properly or has failed to carry out the duties of a registered trustee properly; or
(fa) if the trustee is or was the administrator of a debt agreement—the trustee has failed to properly carry out the duties of an administrator in relation to a debt agreement; or
(g) the trustee has failed to comply with a standard prescribed for the purposes of subsection (5)."
4.3. If ITSA Regulation, as delegate of the Inspector-General, then forms the belief that a ground set out in section 155H is established and other sanctions are either inappropriate or have had no positive effect, Regulation will formally write to the trustee outlining the breaches in detail, seeking the trustee’s formal response as to why their registration should not be cancelled. The trustee is given 28 days to respond in writing.
4.4. If the Inspector-General or delegate does not receive an explanation within a reasonable time, or is not satisfied by the explanation, the Inspector-General or delegate must convene a committee to consider whether the trustee should continue to be registered.
Inspector-General Practice Statement 8 – Involuntary cancellation of trustee registration 6 Committee process 4.5. The committee must consist of the Inspector-General in Bankruptcy or delegate, an officer of the Australian Public Service ("APS") and a registered trustee, registered for more than five years, nominated by the Insolvency Practitioners Association ("IPA"). To ensure impartiality no delegate involved in decisions to this point will act as delegate of the Inspector-General on the committee.
4.6. The committee is required to make inquiries that are reasonable for the purpose of making an informed decision or that the chairperson believes are appropriate in order for the committee to have sufficient information to make the decision.
4.7. A committee must observe natural justice. This is explained in more detail below.
4.8. A committee is not bound by any rules of evidence but may inform itself on any matter as it sees fit. This means that the committee will not hear submissions on whether information provided is admissible in a court of law or not. Similarly there is no right of "objection" to the questions being asked by the committee. Questions will be asked of the trustee and the trustee can choose either to answer or not. The committee may proceed with its consideration of the matter irrespective of any refusal to answer.
4.9. Whilst it will usually consider all the supporting documents that formed the basis of ITSA Regulation’s decisions and the trustee’s responses, the committee is not limited to just that information or the information that formed the basis of the prior decision to issue a show cause letter. The committee can consider any information and form its own view in the matter.
4.10. The committee will interview the trustee. Details of the interview process are provided below.
4.11. Once the committee has considered all the information it needs it will decide firstly whether there was a breach set out in section 155H, and if so whether that breach or breaches were serious enough to either impose conditions on the registration or to cancel the trustee’s registration.
4.12. It must provide reasons for its decision to both the trustee and the Inspector-General. The Inspector-General must accept the committee’s decision and give effect to the decision.
4.13. Pursuant to regulation 8.32, a committee must take all reasonable measures to protect from unauthorised use or disclosure information given to it in confidence in, or in connection with the performance of its functions or the exercise of its powers.
The interview process and natural justice 4.14. Once the Inspector-General or delegate has determined the makeup of the committee, the committee will convene to consider the matter. The date of convening will usually be the first time the committee meets and as timeframes commence from this date, the trustee will be advised. Inspector-General Practice Statement 8 – Involuntary cancellation of trustee registration 7 4.15. The interview date, time and place will be arranged to meet the needs of the committee and the trustee.
4.16. Should the trustee fail to attend the interview and fail to give a reasonable excuse for non-attendance within seven days, the committee may proceed with its consideration of the matter. If a reasonable excuse for failure to attend is provided within seven days, the committee must arrange another interview date, time and place.
4.17. The trustee may choose to have legal representation at any point in the process.
4.18. The interview is an inquisitorial process, not an adversarial one. The process is both to provide the trustee with an opportunity to further rebut or comment on the issues raised previously by the ITSA Regulation delegate and to allow the committee to seek clarification on issues and ask questions concerning the administrations and practices.
4.19. The trustee may make submissions both on the issue of the prior delegates decision concerning breaches set out in subsection 155H(1) of the Act and on appropriate sanctions that should be imposed by the committee, in the event that the committee also finds breaches occurred.
4.20. Time will be allowed for such submissions and the trustee may introduce any further information either in writing or orally and this includes any other parties who would like to put submissions on the trustee’s behalf. The trustee should advise the committee prior to the interview if there are any other people s/he wishes to call to put information to the committee at that time.
4.21. Usually prior to the interview, the trustee will be provided with all the information the committee has been provided with and may rely upon, to allow the trustee to prepare a response. However, as some information may not become available until the interview or afterwards this will not always be possible.
4.22. The committee will before making its decision provide advice on the information it will rely upon and provide any subsequent information to the trustee obtained during or after interview and allow a reasonable time for the trustee to consider and respond.
4.23. Should assertions be made as to the character of the trustee by any party and the assertions form part of the information on which the committee will rely, the trustee will have a right under natural justice principles to cross examine the person who made the assertion.
5. THE DECISION 5.1. The committee is required to keep minutes recording their meetings and decisions made and must make a decision within 60 days of first convening, which is usually the day of the interview. Inspector-General Practice Statement 8 – Involuntary cancellation of trustee registration 8 5.2. The committee has 14 days from the date of reaching a decision to provide a report of its decision to the trustee and the Inspector-General.
5.3. The committee has three decision options:
cancel the trustee’s registration allow the trustee to remain registered unconditionally allow the trustee to remain registered but with conditions imposed. 5.4. It is important to note that the decision on whether to remove a trustee’s registration lies with the committee and not the Inspector-General. The committee decision is also independent to ITSA Regulation’s investigations and decisions.
5.5. The courts have historically held trustees’ registrations in high regard and have been reluctant to de-register trustees unless the most serious breaches have occurred. Committees, whose decisions are reviewable in the AAT, will consider any legal precedents which may provide guidance, in arriving at their decision.
5.6. Committees cannot suspend a trustee’s registration. However, a conditional registration could be made where the trustee remains registered but may be restricted from practicing for a certain period or restricted in some other way.
5.7. The committee report, to be provided to the trustee and Inspector-General in Bankruptcy within 14 days of reaching its decision, will outline the basis of the decision, detail the issues considered and the information and law relied upon.
5.8. If the decision is to cancel registration, the trustee will be required to return their certificate of registration unless they have a reasonable excuse not to do so. The trustee will not be entitled to a refund of all or part of any registration fee that has been paid. The trustee would not be entitled to re-apply for registration for a period of 10 years.
5.9. The Inspector-General is required by law to record the cancellation of the trustee’s registration on the National Personal Insolvency Index, a publicly-accessible database. The Inspector-General is also required to report to Parliament on activities under the Bankruptcy Act. This means that, while the decision in detail is not made publically available, the name of the trustee whose registration has been cancelled will be made public as will the general nature of the breaches involved.
6. RIGHT OF REVIEW 6.1. If the trustee is dissatisfied with the committee’s decision, they may appeal to the Administrative Appeals Tribunal ("the AAT"). An application to the AAT for a review of the committee’s decision must be in writing, set out the reasons for the application and must be made within 28 days of the date the committee’s report is received by the trustee. Full information about applications to the AAT can be obtained from the local AAT Registry or from the internet at www.aat.gov.au.

Wednesday 27 February 2013

FOI Attorney General's Depatment

From: fionabrown01@hotmail.com
To: andra.eisenberg@ag.gov.au
CC: malcolm.bennett@ag.gov.au; quentin.o'keefe@ag.gov.au; adam.jones@ag.gov.au
Subject: RE: FOI inquiry [SEC=UNCLASSIFIED]
Date: Wed, 27 Feb 2013 18:56:28 +1100

Hi Andra,
Thank you for your response to my FOI.
Please can you send me a copy of the Attorney Generals service charter and associated complaint-handling policy  and a copy of the Attorney General investigation policy and standards related to this policy.

 I am now aware that the Attorney Generals Department   have obviously attempted to cover-up and protect  evidence of systemic corrupt conduct at the Insolvency Trustee Service Australia. 
I  do realize  Attorney Generals Department cannot investigate ITSA  directly,though you are aware it is a requirement the the Attorney Generals Department investigate my complaint considering the extensive evidence I provided. Furthermore it is clearly obvious that  this department fails to comply with the Australian Investigation Standards which is the minimum requirement for Government Departments.
I also bring to your attention    another request I made....
Information and dates regarding any complaints the Attorney General has received on the Bankruptcy Trustee Paul Pattison and Stuart Ariff and how they were handled according to the Attorney General's investigation policy
          I am aware of 2 complaints made to the Attorney Generals Department on  Paul Pattison by  Mr Mircevski. Paul Pattison was the corrupt Bankruptcy Trustee being protected by Veronique Ingram, Inspector General in Bankruptcy. Please  have another check of your records

Also can you send me the statistics  on  complaints made to the Attorney Generals Department in the past 2 financial years.
Thanking you kindly
Fiona Brown


From: Andra.Eisenberg@ag.gov.au
To: fionabrown01@hotmail.com
CC: Malcolm.Bennett@ag.gov.au; Quentin.O'Keefe@ag.gov.au; Adam.Jones@ag.gov.au
Subject: FOI inquiry [SEC=UNCLASSIFIED]
Date: Thu, 21 Feb 2013 04:00:16 +0000

UNCLASSIFIED

Dear Fiona

Freedom of Information Request

I refer to your FOI request of 19 November 2012 in which you requested [documents relating to] the process that Helen Daniels followed and any documents and emails sent to Veronique Ingram [relating to Fiona Brown’s complaint to the Attorney General about the conduct of Senior Management at ITSA]…… and information and dates regarding any complaints the Attorney General has received on the Bankruptcy Trustee Paul Pattison and Stuart Ariff and how they were handled according to the Attorney General's investigation policy.
Decision
Pursuant to arrangements approved by the Secretary of this Department under section 23 of the FOI Act, I am authorised to make decisions in relation to this matter on behalf of the Department.

Section 24A of the FOI Act permits an agency to refuse a request if all reasonable steps have been taken to locate the documents sought and it is satisfied that the documents do not exist or cannot be found.  After having made appropriate searches and enquiries, I can confirm that this Department does not hold documents of the type that you are seeking.

1.     Specifically, with regard to the first part of your request:

[Documents relating to] the process that Helen Daniels followed and any documents and emails sent to Veronique Ingram [relating to Fiona Brown’s complaint to the Attorney General about the conduct of Senior Management at ITSA],

there are no documents that you are seeking because, as the AGD does not have the power to conduct an investigation of ITSA, there was no investigation and no documents relating to an investigation.  I am therefore obliged to refuse this part of your request under s 24A of the Act.

2.     With regard to the second part of your request:

Information and dates regarding any complaints the Attorney General has received on the Bankruptcy Trustee Paul Pattison and Stuart Ariff and how they were handled according to the Attorney General's investigation policy,

We cannot process a request simply for information as a request under the FOI Act needs to be for specific documents.  However, we have attempted to locate documents relating to complaints received by the AGD on the bankruptcy trustees, Paul Pattison and Stuart Ariff and how these complaints were handled but could not locate any documents.  I can therefore confirm that the AGD does not hold these kinds of documents.
Right of Review
Should you wish to have my decision in this matter reviewed, you have two options.  Firstly, you are entitled to request an internal review of my decision by a senior officer of this Department.  Should you wish to pursue this option, you should write to me within 30 days of receiving this letter.  Alternatively, you are entitled to request a review of my decision by the Office of the Australian Information Commissioner (OAIC).  Should you wish to pursue that course and action you should write to the OAIC, within 60 days of receiving this letter, at GPO Box 2999, Canberra, ACT, 2601.  You are also entitled to make a complaint to the OAIC about the way the Department handled your request.

Yours sincerely




Andra Eisenberg | Senior Legal Officer
Freedom of Information and Privacy Section | Office of Corporate Counsel
Australian Government Attorney-General's Department | 3 - 5 National Circuit, Barton ACT 2600
T: +61 (2) 6141 3274  E: 
Andra.Eisenberg@ag.gov.au   

Monday 25 February 2013

Julia's 4 star Rooty Hill Blitz

PM's four-star Rooty Hill blitz -- try the wagyu, say locals
AMBER JAMIESON
Crikey journalist
|  EMAIL   |  COMMENT
 
 
2013 FEDERAL ELECTIONJULIA GILLARDROOTY HILLROOTY HILL RSLWESTERN SYDNEY
 

Labor's vote may have collapsed in western Sydney, but can five days living in a beige hotel room in "the Vegas of Sydney's west" turn things around? Julia Gillard sure hopes so.
As Phillip Coorey revealed in The Australian Financial Review this morning, the PM is heading to Rooty Hill (home of the infamous Rooty Hill leaders' debate in 2010) to spend five days hanging out with locals. There will be cabinet meetings, events with local ethnic communities and lots of talk on higher education and jobs. It all kicks off on Sunday with a speech by Gillard at the University of Western Sydney.
But just where will the Prime Minister and her team camp out, since they are (wisely) choosing to avoid the traffic on a nightly drive back to Kirribilli?
"There's not an over abundance of accommodation befitting the prime minister in the area," one local told Crikeythis morning.
The assumption -- the hotel is yet to confirm and the Prime Minister's office declined to comment -- has the prime ministerial entourage bunking down at the four-and-a-half star Novotel Rooty Hill, part of the glitzy Rooty Hill RSL Leisure Complex. Trip Advisor ranks it No. 1 among local hotels; it recently had a multi-million dollar upgrade and can sleep up to 650 guests in its white, beige and red-toned rooms.
A nearby Holiday Inn (three-and-a-half stars, self rated) or the Chifley Eastern Creek at Blacktown (where Gillard could stay in the fittingly named Chifley suite) seem the next best options.
Assuming no special discount was given (Crikey was told five days wasn't long enough for a price drop, however Gillard's negotiating skills are renowned) one bedroom apartments at the Novotel Rooty Hill will set the taxpayer back $245 a night. A few two-bedroom apartments are also available.
If Gillard and her crew want the buffet breakfast -- which one Trip Advisor reviewer declared "to die for!" -- it's an extra $17 per person, although the WiFi is complementary.
There's even undercover walkways between the hotel and the rest of the massive Rooty Hill complex so the prime minister can easily pop over for a schooner and schnitzel. The hotel also recommends the wagyu beef steak at Zest Wok n' Grill. If her team needs to unwind after days of dealing with disillusioned western Sydney voters, perhaps a game of M9 laser skirmish or tenpin bowling will help.
Sadly Gillard will just miss Aria-award winning country sister act The McClymonts, who will perform at the RSL this Saturday night. However, she can try out the Tapas20 event "mouth-watering tapas in a relaxing and refined environment" on Thursday in the Club Lounge.
Although the pokie machines are plentiful at the RSL, we're expecting the PM to avoid those in the same way she did Andrew Wilkie's reforms.
Send your tips to boss@crikey.com.au or submit them anonymously here.

Public Servants baulk at FOI changes

Posted: 25 Feb 2013 12:16 PM PST
Attitudes and culture within government agencies regarding openness and transparency as reflected in submissions to the Hawke Freedom of information review was an issue also picked up in Stephanie Peatling's article in Fairfax Media yesterday: Public servants baulk at FOI changes. 

"The public service is revolting against reforms" are the reporter's words not mine but I admit to the following contributions to Peatling's report, along the lines of my brief summary in a recent post.
 'The first word that comes to mind is blowback,'' lawyer and FOI expert Peter Timmins said. ''The general thrust of most of them is to bring into question the reforms of 2010.''.... Mr Timmins said many members of the public service still tried to keep information from being released for fear of the political fallout.
 ''There are still decisions that err on the side of excessive secrecy,'' Mr Timmins said. ''There's a perspective that all this [the reforms] has gone too far.''
The article attracted comments on-line including this from Eudaimonia of Kingston who really knows how to hurt a guy:
 I doubt if Mr Timmins and his ilk really know much about the FOI Act. I was involved with FOI as a practitioner for 19 years from its inception in Dec '82. For some strange reason, some applicants delude themselves that they will get more mileage out of their request by making it through a lawyer. It couldn't be farther from the truth. Primarily, lawyers, due to the sterile nature of their training. invariably have no concept of ''the spirit of the Act'', which is enshrined in s3 (I think). It was unique to FOI in 1982. Essentially, it says that if there's no good reason for refusing access, then the document should be released. Moreover, the average lawyer may have spent a few lectures and tutorials on FOI in the entire course of his/her training. Upon being hired by the applicant, they pull out their copy of the Act and have a read of it, probably for the first time in some cases. Often their copy of the Act is out-of-date. I once was contacted by a QC on behalf of his client. He was still using a superseded version in which ''personal information about'' had not been substituted for ''information relating to the personal affairs of'' (s41) - very different concepts in law. God only knows what his client was paying for a Silk's advice.

Ombudsman's Managing unreasonable complaint conduct manual


This is the "Managing unreasonable complaint conduct practice manual."
It is 70 pages written by the Ombudsman instructing staff how to deal with unreasonable conduct by people like myself who  understand that the Commonwealth Ombudsman  is failing its duties.
With over 40,000  complaints per year it could be reasonably expected that this Agency would realise that in many Government agencies that systemic corrupt is atrocious.
Unfortunately with the Commonwealth Ombudsman it fails to use its powers under the Ombudsman's Act and refer this to the relevant Government Minister.
It has become also apparent because of the lack of the responsibility of the Ombudsman, Government Agencies continue their atrocious conduct.
In most Government Agencies there is no investigation standards and no investigation policy.
In the Attorney Generals Department there is also no investigation standards or policy when complaints are made with substantial evidence.
In the Attorney Generals Annual Report 2011-2012 it clearly says “all complaints are investigated'
This is a false statement made by this department